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GENERAL TERMS AND CONDITIONS

1) Reservations

All booking requests for villas or camping pitches are made via email. Based on the request, the guest will receive an offer as soon as possible.

If the deposit is not paid within the specified time, the reservation will be invalid.

Assigning a certain villa or camping pitch number depends on availability.

2) CANCELLATION AND CHANGE POLICY

Villas: The full advanced payment minus any banking charges will be refunded if the cancellation is made at least 30 days prior to arrival. In case of a no-show or late cancellation, the deposit payment will be retained.

Camping pitches: In case of cancellation, booking fee will be retained. The guest is not entitled to a refund of the deposit payment.

In case of making a change to a reservation request, we reserve the right to change the previously assigned villa or camping pitch number.

3) ARRIVALS / DEPARTURES

Villas:

Check-in is at the reception. Upon registration, it is necessary to submit the personal documents and a voucher.

Check-in: 4:00-9:00 p.m.; Check-out until 10:00 a.m.

Late arrival: the notice of late arrival is required or the reserved accommodation may be released.

Earlier departure: the guest will be charged the full amount of the booked stay.

Arrivals and departures are on Saturdays, except for the period from 18 April to 13 June 2015 and September 12 to November 1, 2015.

Camping pitches:

Check-in: 1:00-9:00 p.m.; Check-out until 10:00 a.m.

Late arrival: the notice of late arrival is required or the reserved pitch may be released.

Earlier departure: the guest will be charged the full amount of the booked stay.

Arrivals and departures every day throughout the season.

4) PAYMENT

Payment for accommodation is made on the day of arrival.

Payment can be made in cash or by credit card (MasterCard, Visa, American Express, Maestro).

5) INSURANCE

Lando Resort shall not be liable in case of theft, accident or damage to property or persons, or the damage caused by lightning, hail, fallen trees, branches, diseases, epidemics, fires, natural disasters, etc.

The guests are advised to insure their property against possible risks of staying at the campsite with an insurance company of their choice.

6) JURISDICTION

In case of disputes, the court of Karlovac, which is governed by the Croatian law, shall have jurisdiction.

We suggest you to take Cancellation Insurance with an insurance company of your choice.

Booking confirmation implies that the guest has accepted the General Terms and Conditions.